Terms and Conditions

Terms and Conditions

From the day you receive your goods, we offer a no quibble full 14-day money back guarantee. This is in addition to your statutory consumer rights.

By accessing The Luxury Hut, you are accepting the Terms & Conditions set out on this website. Should you wish not to, please do not browse this website.

This page sets out the terms on which you may use this website www.theluxuryhut.com (“Website”) (together with the documents referred to in it). Please read these terms and conditions carefully before you start to use our Website, as these will apply to your use of our Website. We recommend that you print a copy of this for future reference. By using our Website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our Website. References to “we”, “us”, “our” refer to The Luxury Hut and to “you” and “your” are to you, the Website user.

How to make a complaint

We at The Luxury Hut always endeavours to make sure that our customers receive an exceptional standard of service. However, we also understand that things may go wrong sometimes, and you may not be satisfied with our service. If you want to make a complaint regarding our lending process, online pawnbroking service, the loan or shipping, you can contact us at any time.
We ensure to look into all complaints meticulously and fairly at free of charge. But if you still remain unsatisfied, we will direct you to The Financial Conduct Authority to appeal. You can make your complaint via:

We ask you to provide us with details and documentation as much as possible about the basics of your complaint. We are committed to investigate and resolve the issue as soon as possible. However, this should not take more than five business days after the complaint is received. If it is not resolved within the specified time, we may send you a copy of the respective complaint handling process. If it is not possible, we will keep you informed of our progress and email to you within further five business days.
If we cannot resolve your complaint within 56 days after the date of the complaint, you may refer your complaint ultimately to The Financial Conduct Authority. You can contact the Financial Conduct Authority via:

Address: FCA Head Office, 12 Endeavour Square, London E20 1JN, UK

Telephone: 0300 500 0597

Website: https://www.fca.org.uk

Email: consumer.queries@fca.org.uk

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